Joe Kassab Jewelers at Clackamas Town Center, Happy Valley, Oregon, does not honor their work that is "guaranteed for life".15 to 20 years ago, my daughter gave me a pair of Diamond stud earrings for Christmas.
Not real expensive, but very sentimental. I took them to Joe Kassab Jewelers and had a custom stud and locking back put on them to insure that they would not get lost. The salesman said they were "Guaranteed for life". I did not ask, who's life?
I have found that the locking back has a spring inside that wears out. Joe Kassab Jewelers has previously replaced these backs when they have malfunctioned until today. Today, my cousin took them into Joe Kassab's for me and was informed that the new backs would cost me $50 to replace. I was called by cell phone and the sales person said they could not replace the backs because, "the price of gold has gone up" and "we only guarantee the post".
Give me a break, how *** do you think your customers are? You guaranteed a product that has a flaw before the flaw was exposed, and now they don't want to honor their warranty.
My backs had been replaced before with no questions asked.I will not be back and will warn everyone I know about your dishonest practice.
Review about: Custom Installed Earring Post With Locking Back.